Privacy Policy

Your privacy is important to us. This policy addresses how Webcommerce (“WebCom”) handles personal information that WebCom collects and receives. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number, and is not otherwise publicly available. This privacy statement tells you what to expect when WebCom collects personal information.

Who We Are

We are Webcommerce, a company registered in the Netherlands.

Our headquarters are located at Mulderij 6, 3831 NV Leusden, The Netherlands.

The information we collect

We are not interested in collecting every personal detail about you. The main reason for collecting your personal information is to provide and improve our service, products and experiences that you and our customers expect from us.

Personal information is defined somewhat differently around the world. To ensure your privacy and the protection of your information, we define it as any information that can be used to identify you or another person.

We collect personal information about you in a number of different ways. In this section, we explain the different ways we collect personal information about you and the ways that information will be used.

This policy applies to all information collected or submitted on our website. Some pages allow you to order products, make requests and register to receive materials. The types of personal information collected on these pages are: Company, Name, Phone Number, Job Description and Email Address.

When you visit our website, you do so anonymously. We do not automatically collect personal information, including your email address. We use Google Analytics to track the use of the www.thehaccpcompany.nl website. This information is only used to optimize the site and cannot identify you individually.

WebCom does not store payment information at any time. All payment transactions are handled through Mollie.

We use an external provider, SendInBlue, based in the EU, to deliver our ad hoc, monthly and quarterly e-newsletters. We collect statistics on email opening and clicks using industry standard technologies to help us track and improve our e-newsletter. Please see SendInBlue’s privacy statement for more information.

Cookies

A cookie is a small data file that many websites write to your computer’s hard drive when you visit them. A cookie cannot read data off your hard drive or read cookie files created by other sites.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and reject the cookie when your browser notifies you of its presence. You may also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of the WebCom website if you do so.

At WebCom, we use non-encrypted cookies that do not expire (permanently), but they do not identify you. These cookies include your website preferences for screen width, website preferences for text size and the destination page, if these are set by you.

The way we use information

When you call or email us

When you call us or contact us by email with general questions, we may use your personal information (your name, contact information, and the other information you provide to us) to provide the customer service you have asked us for. This may be when you ask us to provide more information about our services.

We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer service purposes, we may not be able to fully answer your questions.

We will also check emails sent to us, including file attachments, for viruses or malicious software. Please note that you have a responsibility to ensure that any email you send is within legal limits.

When you subscribe to our newsletter

We need to keep the data of the people who have requested our newsletter in order to provide it. However, we only use this data to provide the service the person requested and for other closely related purposes. For example, we may use information about people who have requested a publication to conduct a survey to find out if they are satisfied with the level of service they have received. When people subscribe to our newsletter, they can cancel their subscription at any time and are given an easy way to do so.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

To provide you with the latest information about WebCom and our products and services, we may occasionally send you an email newsletter. To stop these emails, you may opt-out using a link in the footer of each email.

We will also disclose your personal information if required to do so by law, to enforce our Terms and Conditions, or in urgent circumstances, to protect personal safety, the public, or our websites.

How is your personal information used and shared?

The personal information we collect allows us to:

  • deliver the products and services you ordered;
  • verify your identity and details of your payment method or credit card;
  • administer our website and provide customer service;
  • meet legal, regulatory and compliance requirements;
  • collect management information to form statistical and trend analyses;
  • communicate with you;
  • investigate complaints about this website;
  • personalize your experience of this website; and
  • contact you about our services that we think may be of interest to you (where we have the appropriate permissions to do so).

We may engage the services of third-party service providers to assist us in certain areas, such as website hosting and maintenance. In some cases, the third party may receive your information. However, we will control and be responsible for the use of your information at all times.

If you provide credit or debit card information, we may also use third parties to verify the validity of the sort code, account number and card number you submit to prevent fraud and to process any transaction you attempt through the website.

What personal information do we collect?

You do not need to give us any personal information to use most of this website.

However, if you wish to subscribe to a service or want more information, we may collect the following personal information from you:

name, phone number and email address; and
employer name, country and region of employer.

We also keep a record of every financial transaction you make with us, but we do not collect, process or store your bank or credit card information directly.

Online payments through this website are securely processed by a third-party payment provider Mollie.

In addition, we may automatically collect information about the website you came from or are going to. We also collect information about the pages of this website you visit, IP addresses, the type of browser you use and the times you visit this website. However, this information is collected and is not used to identify you.

How long do we keep your personal data?

We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including to meet legal, accounting or regulatory requirements

In determining the appropriate retention period for the personal information we retain, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorized use or disclosure of your personal information, the reasons we handle your personal information and whether we can achieve those purposes by other means and by applicable legal requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be linked to you for research or statistical purposes, in which case we may use this information indefinitely without notifying you.

Marketing Communications

Where you have given us the appropriate permissions, we may from time to time contact you by email, telephone or post about our products and services (including from any of our brands) that may be of interest to you.

If at any time you would like to opt out of receiving such marketing communications from us, or change the channels we use to contact you, please click on the unsubscribe link at the bottom of any email you receive, or email us, indicating your preferences, at GDPR@webcommerce.nl

What about technical information and analytics?

Information we collect about you

When you visit our site, we automatically collect the following information:

technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
information about your visit, clickstream to, through and from our site (including date and time), page response times, download errors, duration of visits to certain pages, page interaction information (such as scrolls, clicks and mouse-overs) and methods used to navigate away from the page.

Your rights

Under data protection legislation, you have rights as an individual that you can exercise in relation to the information we hold about you. The easiest way to exercise any of these rights is to send us an email at GDPR@webcommerce.nl. A summary of the rights can be found below.

Right of access

You have the right to confirm whether your personal information is being processed by us, as well as various other information regarding our use of your personal information.

You also have the right to access your personal information that we process.

Right to rectification

You have the right to require us to correct any inaccurate personal information that we hold about you. You also have the right to complete incomplete personal information that we hold about you by providing us with a supplementary statement.

Right to restriction

You can restrict our processing of your personal information if:

you believe we are holding inaccurate personal information about you;
our handling of your personal information is against the law, but you do not want us to delete it;
we no longer need to process your personal information, but you want us to keep it for legal reasons; or
where we are handling your personal data because we have a legitimate interest (as described in the ‘How we use your data’ section above) and are in the process of objecting to this use of your personal data.

Where you exercise your right to restrict us from using your personal data, we will only process your personal data if you agree, except for storage purposes and to deal with legal claims.

Right to erasure

You have the right to require us to delete your personal data that we process in the following circumstances:

Where we no longer need to use your personal data for the reasons we told you we collected it;
where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal information;
where you object to our use of your personal information and we have no compelling reason to continue using it;
if our handling of your personal information has broken the law; and
when we need to delete your personal information to comply with a law to which we are subject.

Complaints or questions

WebCom tries to meet the highest standards in the collection and use of personal information. Therefore, we take complaints we receive about this very seriously. We encourage people to bring this to our attention if they think our collection or use of information is unfair, misleading or inappropriate. We would also welcome suggestions on how to improve our procedures.

This privacy statement has been prepared with the utmost care. It does not provide an exhaustive detail of all aspects of WebCom’s collection and use of personal information. However, we are happy to provide you with additional information or explanations. Any requests for this should be sent to the address below.

Access to personal information

WebCom tries to be as open as possible when it comes to giving people access to their personal information. Individuals can find out if we hold personal information by submitting a ‘subject access request’ under data protection legislation. If we hold information about you, we will:

give you a description of it;
tell you why we are holding it;
tell you who the information may be disclosed to; and
give you a copy of the information in an understandable form.

To make a request for all personal information we may hold, please send the request to GDPR@webcommerce.nl or write to the address below. Please note that we may ask for additional proof to confirm your identity.

Updating your personal information

You may review, correct, update or change your personal information at any time by contacting us at GDPR@webcommerce.nl

Data security

WebCom secures the data you send us with physical, electronic and managerial procedures. While we strive to protect your personal information, we cannot guarantee the security of the information you provide to us. Therefore, we encourage you to take every precaution to protect your personal information when you are on the Internet.

Our web and data servers are located in Europe

Third party links

WebCom’s website may contain links to other websites over which we have no control. We are not responsible for the privacy policies or practices of other websites to which you may wish to link through this site. We encourage you to review the privacy policies of those other websites to understand how they collect, use and share your personal information. WebCom does not share your personal information with those websites and is not responsible for their privacy practices.

How to contact us with questions or suggestions

If you have any questions about this privacy statement, including requests to exercise your legal rights, please contact us at GDPR@webcommerce.nl or write to us: You may also contact our data protection officer DPO@webcommerce.nl)

Webcommerce

To GDPR / DPO

Mulderij 6

3831 NV Leusden

Netherlands

 

Update of this policy

WebCom will change this privacy policy from time to time. If we make substantial changes to how we use your personal information, we will make that information available by posting a notice on this site. This privacy statement was last updated on 1 May 2021 / Version 1